---------
    

 

 

 

 

 

Free Shipping

 

Delivery & Returns

This is our Delivery & Returns Policy, we hope it is clear but if you have any queries please contact us here or call our phone number which you can find on contact us page.

Overseas Delivery
To meet with the International Civil Aviation Organization’s Technical Instructions for the Safe Transport of Dangerous Goods by Air, Zikad is unable to ship some restricted goods by Airmail to overseas locations.

European Standard Delivery (7-15 Working Days)
If you have selected this delivery option, your order will be delivered within 7-15 working days starting from the date of dispatch. Please make sure you or someone is available at your selected address, to receive your parcel. This delivery format is only eligible for orders up to £50 including VAT.
European Tracked Delivery (7-15 Working Days)
If you have selected this delivery option, your order will be delivered within 7-15 working days starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. A tracking number can be provided upon request.

International Standard Delivery (10-20 Working Days)
If you have selected this delivery option, your order will be delivered within 10-20 working days starting from the date of dispatch. Please make sure you are available at your selected address, to receive your parcel. This delivery format is only eligible for orders up to £50 including VAT.
 
Order Tracking
If a tracking number is provided by the courier, we will update your order with the tracking information.

Free Delivery
Orders that exceed 1000.00 including VAT, will be eligible for free US & EU Standard Delivery. Orders under 1000.00 including VAT, will be charged the normal rates for delivery. This offer is not applicable to overseas deliveries.

Returns
Please contact customer  to receive your Returns Order Number.
Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper-resistant seals, packaging and any cellophane intact and unopened.
Items must be returned within 14 days, starting from the day your item was dispatched. Please include a note stating your order number and reason for your return.Please notes delivery charges are non refundable, you will be refunded the cost of the product only.
Missing Parcels & Incomplete Orders
If you order has been delivered incomplete or your order has not been delivered, please contact The Zikad office within 14 calendar days starting from the day the order was dispatched. This will enable us to deal with your query more quickly and efficiently.

*working days for the purpose of our delivery & returns policy, do not include weekends or Bank Holidays.

More in this category: « Doctor Customer Service »